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Example SMART Goals
Reconcile budget & expense statements within a week of receipt from Finance Office (ongoing).
Enter financial data on XYZ into Colleague by the 15th of each month.
Arrive promptly at start of shift each day to eliminate tardiness.
Solicit updates and new material for the website from our department managers on the first Friday of each month; publish this new material by the following Friday. Each time material is published, review the Website for material that is out-of-date and delete or archive that material.
Review the department's web page on a monthly basis to insure that all data is up-to-date; that design is consistent with College standards; that access and navigation capabilities are user friendly.
Improve customer service satisfaction ratings by percentage by the end of the calendar year, as determined by customer satisfaction surveys.
Achieve and maintain an average student service rating of at least 4.0 (out of a possible 5.0) on our annual survey by date.
Provide good customer service to students on a daily basis. In this department good customer service means ___________ and ______________. This will be measured by contacting 6 students at random who met with this individual for their feedback (example).
Increase the number of scholarships available to adult students by introducing number new scholarships for students to apply in date .
By date _, learn new word processing skills such as merging letters, techniques for formatting long documents and developing databases. To learn these new skills, I will take an advanced Word class and will immediately practice by working on the department instruction manual.
Check supply inventory bi-weekly and re-order as needed to avoid shortages (starting month/date).
Produce and distribute personalized welcome letters, error free, to all new students in our department by date .
Make all departmental forms available to all users on the department's web site by date .
Maintains work flow in department by completing describe specific activities on a daily basis.
Develop, introduce and market program for adult learners interested in a degree in name of degree . The program should be in place by date , following all required internal and external approvals.
Review and revise by date , the department's current policy on student discipline to insure that it is in compliance with all current state and federal regulations and the College's objectives.
Develop and implement by date , a specific plan of action to insure that the College/department are in full compliance with the new federal law name of law , by the compliance deadline of date .
Take all steps necessary, by date , to have in place procedures and controls which will insure that all voice mail and e-mail requests for information from current and prospective students are responded to within 24 hours.
Evaluate the current procedure in place for assigning student parking permits and
make appropriate recommendations for changes by date will insure faster turn around time and eliminate lines for sign-up and pass
Schedule training for all staff by date and insure each is proficient in the use of the new name of system .
Develop, (or improve) skills and expertise in (XYZe.g. software, skill, activity, knowledge around a policy, law, procedure, etc.) by attending a workshop/course/seminar/conference before the end of the first semester. Train all fellow staff members in department by the end of the second semester.
Read monthly article distributed at staff meeting and identify three key concepts to be shared and discussed at following month's staff meeting.
Participate in "Course XYZ" and be able to apply knowledge or skill to work within 3 months.
Identify all contacts in other departments who perform XYZ and create list with names and extensions for quick access.
Schedule and conduct monthly meetings with staff.
Work with staff to develop plan for XYZ to be implemented by date.
Hold monthly discussions at staff meetings on how PERFORMs competencies will look when applied to the work of the department and ensure that all employees have written notes on discussions one week after meetings.
Ensure effective coordination of efforts associated with student ____________, to elimination duplication or unnecessary steps in the process, and improve levels of cooperation and team work between the two departments.
Hire and train replacement/new Assistant Director by date .