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Customer Service - Sales

Smiling woman at computerYour Future is Calling

Ready to take the first step toward a rewarding career? Our Customer Service & Sales Program will help you build confidence, gain new skills, and thrive in customer-facing roles. In just six weeks, you'll earn the nationally recognized RISE Up Customer Service & Sales Certification, developed by industry leaders to help you stand out in the retail and service industries. Learn to connect with customers, solve problems, close sales, and master workplace-ready skills that employers value.

Program Overview

  • Program length: 6 weeks  
  • Cost:  Scholarship funding is available.  Please visit the "Find Funding" tab below.
  • Schedule: Classes meet Monday, Wednesday, Thursday from 5:30 PM – 8:30 PM 
  • Location: Northeast Accelerated Training Center (Suite 100) 
    7795 Walton Pkwy, New Albany, OH 43054 

What You’ll Learn

  • Essential customer service and sales skills through the RISE UP curriculum
  • How to understand and connect with customers to enhance their experience. 
  • Effective strategies for presenting products and services to meet customer needs. 
  • Techniques for making and closing sales with confidence. 
  • Workplace safety and loss prevention best practices. 
  • The importance of professionalism and personal branding in the workplace. 
  • Job-seeking strategies, including resume building and interview preparation. 
  • Growth and career development skills for long-term success. 
  • Preparation for the RISE UP Certification Exam to validate your expertise. 

Average Wages

$17-$21 an hour 

Career Prospects

Completing this customer service and sales training opens doors to various career opportunities across industries. With a strong foundation in customer interactions, professionalism, and sales techniques, you can pursue roles such as: 

  • Call Center Representative 
  • Customer Support Specialist 
  • Front Desk Receptionist 
  • Bank Teller 
  • Hospitality Service Agent 
  • Inside Sales Representative 
  • Account Coordinator 

 

Customer Service - Sales

UPCOMING COURSES

  • May 20 - July 10 
  • Monday, Wednesday, Thursday 

Enrollment Steps

 

Step 1: Program Application: Begin your journey by completing the program application. Click the button below to apply and set your course toward a brighter future.

Apply Now 

Step 2: Submission of "College Readiness" Materials Demonstrating your readiness for the program can be achieved through various avenues. Follow these guidelines for submission:

a. Official Transcripts from College Courses (if applicable): If you've taken college courses in the United States, please arrange for official transcripts to be sent directly to the college. To expedite the process, click here. While your official transcripts are in transit, kindly forward an unofficial copy to acceleratedtraining@cscc.edu. Make sure to specify the program you've applied for in your email.

b. Official U.S. High School Transcript or GED: For those with a U.S. high school background, provide an official copy of your high school transcript or GED by clicking here. Alongside this, send an unofficial copy to acceleratedtraining@cscc.edu while you await your official documents to be processed. Mention the program you've applied for in your email.

c. Alternative Options: If the above options do not apply to you, consider the following pathways:

i. For 8+ Years of Schooling in the U.S. (English Native): If you've completed at least 8 years of schooling in the U.S. and English is your native language, you'll need to undertake the Reading & Math placement tests. To register for these tests, click here. Once done, share your scores with us by emailing acceleratedtraining@cscc.edu.

ii. For Less Than 8 Years of Schooling in the U.S. (Non-Native English): If you have less than 8 years of schooling in the U.S. and English isn't your native language, you should complete the ESL placement test. Register for this test by clicking here. After the test, email your scores to acceleratedtraining@cscc.edu.

Step 3: Visit the "Find Funding" tab below.

Step 4: Upon successfully completing both steps 1-3, you'll receive an application status email from one of our dedicated career navigators. Accepted candidates will be provided with comprehensive enrollment details and valuable scholarship information. If, unfortunately, your application is not accepted, don't worry. We'll offer you guidance on the next steps to consider.

Scholarship funding is available.  Please complete the Short Term Certificate Scholarship Application to see if you qualify.  Complete the application by clicking here.

photo of male in medical settingAdvance your skills with a stackable Customer Service - Healthcare certificate!

After completing the Customer Service - Sales program, you can join this three-week accelerated training to prepare for roles in hospitals, clinics, nursing homes, and rehab facilities. Gain essential skills, earn your CPR certification, and start making a difference in patients’ lives from day one. 

Contact Us 

Accelerated Training Centers 
614-287-5528 
acceleratedtraining@cscc.edu