Customer Service - Healthcare
Begin a rewarding healthcare career in Customer Service in Healthcare. You'll be the initial point of contact, providing compassionate assistance, gathering information, and clarifying procedures. With empathy and tech skills, you'll boost patient confidence and comfort. Explore growth opportunities in healthcare and make a meaningful impact. Join us today for the Customer Service in Healthcare program.
This program requires the completion of Customer Service - Sales as a prerequisite.
Program Overview
Program length: Three weeks
Cost: $695 (Full scholarships are available. Visit the "Find Funding" tab below to see if you qualify.)
Schedule: Classes meet Monday, Wednesday, Thursday from 5:30 PM - 8:30 PM
Location: Northeast Accelerated Training Center
Suite 100
7795 Walton Pkwy
New Albany, OH 43054
What You’ll Learn
- Cardiopulmonary Resuscitation; receiving an industry recognized CPR certification.
- Healthcare terminology and structure of U.S. healthcare institutions.
- Problem solving and customer service in a healthcare setting.
- Guidelines for professional, ethical, and inclusive treatment of patients while maintaining privacy and security practices.
Job Outlook
This accelerated training program is your ticket to landing a job in hospitals, doctor’s offices, nursing homes, and rehabilitation facilities, among other healthcare settings. With comprehensive training and the skills you need to succeed, you'll be prepared to make a meaningful difference in the lives of patients and their families from day one.
Average Wages
$17-$20 an hour
Career Prospects
Working in Customer Service in Healthcare offers excellent exposure to different healthcare careers. With a foot in the door, you can work and pursue further education to qualify for a wide range of jobs, including:
- Sterile processing technician
- Clinical lab assistant
- Phlebotomist
- Nurse aide (STNA)
- Pharmacy technician
- Health information management technician
Customer Service - Healthcare
The demand for healthcare workers is soaring, particularly for customer service representatives. This training program will prepare you for employment in various healthcare settings, including hospitals, doctor’s offices, and nursing homes.
Customer Service -Healthcare
May 20 - July 10
Monday, Wednesday, Thursday
5 PM - 8 PM
North East Franklin County Accelerated Training Center
Enrollment Steps
Step 1: Program Application Begin your journey by completing the program application. Click the button below to apply and set your course toward a brighter future.
Step 2: Submission of "College Readiness" Materials Demonstrating your readiness for the program can be achieved through various avenues. Follow these guidelines for submission:
a. Official Transcripts from College Courses (if applicable): If you've taken college courses in the United States, please arrange for official transcripts to be sent directly to the college. To expedite the process, click here. While your official transcripts are in transit, kindly forward an unofficial copy to acceleratedtraining@cscc.edu. Make sure to specify the program you've applied for in your email.
b. Official U.S. High School Transcript or GED: For those with a U.S. high school background, provide an official copy of your high school transcript or GED by clicking here. Alongside this, send an unofficial copy to acceleratedtraining@cscc.edu while you await your official documents to be processed. Mention the program you've applied for in your email.
c. Alternative Options: If the above options do not apply to you, consider the following pathways:
i. For 8+ Years of Schooling in the U.S. (English Native): If you've completed at least 8 years of schooling in the U.S. and English is your native language, you'll need to undertake the Reading & Math placement tests. To register for these tests, click here. Once done, share your scores with us by emailing acceleratedtraining@cscc.edu.
ii. For Less Than 8 Years of Schooling in the U.S. (Non-Native English): If you have less than 8 years of schooling in the U.S. and English isn't your native language, you should complete the ESL placement test. Register for this test by clicking here. After the test, email your scores to acceleratedtraining@cscc.edu.
Step 3: Visit the "Find Funding" tab below.
Step 4: Upon successfully completing both steps 1-3, you'll receive an application status email from one of our dedicated career navigators. Accepted candidates will be provided with comprehensive enrollment details and valuable scholarship information. If, unfortunately, your application is not accepted, don't worry. We'll offer you guidance on the next steps to consider.
Full Scholarship Funding is available. To see if you qualify for the scholarship, please complete the Short Term Certificate Scholarship Application by clicking here.
Contact Us
Accelerated Training Centers
614-287-5528
acceleratedtraining@cscc.edu
Waitlist
Can't join one of our upcoming cohorts? Join our waitlist to be the first to know about upcoming programs.