UGotClass Online Certificates and Courses

Get skills for the 21st century. Demonstrate your knowledge. Boost your productivity and your organization’s bottom line. We offer classes through UGotClass in a variety of categories:

Business Development and eMarketing
Business Management and Leadership
Career and Service Programs
Computer Applications and Desktop Skills
Education
Green Technologies and Renewable Energy
Health Care and Allied Health

 

Please click on the course title for a complete description and syllabus.

 

Business Development and eMarketing


eMarketing Essentials Certificate

CPELRN-130 (click here to register)

Come get a fundamental yet advanced introduction to eMarketing, including improving email promotions, analyzing your web site traffic, doing search engine optimization, and how to successfully employ online advertising.

Relevant for any type of organization, including businesses, companies, non-profits, and government agencies. No eMarketing experience or expertise is necessary. If you are already at an advanced level, your instructors are experts and can provide the latest most advanced information and answer your toughest questions.

Dan Belhassen, instructor.

All Three one month courses listed below; Just $495 total

 

Improving Email Promotions

CPELRN-131(click to register)

Discover new ways to improve your email promotions, including when to email, what to email, and testing email copy. Then find out how to analyze your email response rates, including getting the bench marks for open rates and click through rates. Learn how to improve your email promotion and responses with tracking and testing.

Get a basic introduction to email promotions. If you are advanced, your instructor is an email expert and can answer your toughest questions as well. Dan Belhassen, instructor.

September 4, 2012 - September 28, 2012 $195

February 4, 2013 – March 1, 2013 $195

Boosting Your Website Traffic

CPELRN-132(click to register)

Acquire the basic skills to boost your web site traffic, including how to analyze your visitor traffic, how to use search engine optimization to get greater visibility and exposure in Google searches, and how to redesign your web site copy to increase your visitors and results.

No experience necessary, but if you are at an advanced level, your instructor is an SEO expert and can answer your toughest questions as well.

Dan Belhassen, instructor.

October 1, 2012 - October 26, 2012 $195 

March 4, 2013 - March 29, 2013 $195

Online Advertising

CPELRN-133 (click here to register)

Get the keys to making online advertising work for you and your organization. See how pay-per-click advertising with Google AdWords works. Find out how to test low budget Adword campaigns. Learn how you can target local audiences. Then discover Facebook advertising and how you can determine the demographics and even numbers of people you want to reach.

No experience necessary, but if you are at an advanced level, your instructor is an online ad expert and can answer your toughest questions as well.

Dan Belhassen, instructor.

November 5, 2012 - November 30, 2012 $195 

April 1, 2013 – April 26, 2013 $195


Mobile Marketing Certificate

CPELRN-170 (click here to register)

Creating Cell Phone Apps for your Business (non-technical course)
Cell phone apps are the latest way smart businesses are reaching their customers. Smart organizations are investing in building cell phone apps for their businesses. We will provide you with step-by-step instructions on how non-technical users can build, deploy and market smartphone applications across Android, iPhone and Blackberry platforms. The course is ideal for business owners and executives who want to understand how smartphone applications can be inexpensively built, and also for technical users who want to understand how to quickly deploy smartphone applications.

Dan Belhassen, instructor.

All Three one month courses listed below; Just $595 total

September 4, 2012 - November 30, 2012

Mobile Marketing

CPELRN-171 (click here to register)

More than half of U.S. consumers who’ve made purchases on their smartphones have done so in response to mobile marketing messages. Smartphones’ sales will exceed 420 million in 2011. Analysts forecast these sales will surpass 1 billion by the end of 2016. The way consumers are interacting with brands and connecting to the world is changing because of mobiles. Find out about location-based marketing, mobile payments, QR codes, applications, and mobile coupons. You will learn how mobile marketing can increase your capabilities to retain current customers and gain new ones.

Heather Dimitt, instructor.

September 4, 2012 - September 28, 2012 $195

February 4, 2013 – March 1, 2013 $195

Creating Cell Phone Apps for Your Business

CPELRN-172 (click here to register)

It seems that nearly everyone is carrying and using a smart phone these days.  Whether you favor the Android, iPhone or Blackberry platforms, once you get used to having Internet access with you “everywhere” you go, it’s hard to be unplugged. Smart organizations across the globe are investing in building smartphone applications.    The challenge with traditional smartphone applications is that development is highly technical and very expensive.  In this four week course, we will provide you with step-by-step instructions on how non-technical users can build, deploy and market smartphone applications across Android and iPhone platforms.  This course is ideal for business owners and executives who want to understand how smartphone applications can be inexpensively built and also for technical users who want to understand to how quickly deploy smartphone applications. 

NOTE – This course will not include any programming.  At the end of this course, each participant will discover how easy they can build smart phone applications for their businesses, without any of the programming which is normally required.

Dan Belhassen & Susan Hurrell, instructors.

October 1, 2012 - October 26, 2012 $245

March 4, 2013 - March 29, 2013 $195

Advanced Mobile Marketing

CPELRN-173 (click here to register)

Advanced Mobile Marketing
Come get the knowledge needed to implement a mobile marketing plan for your organization. Find out about proximity marketing, mobile marketing metrics, and developing a mobile marketing campaign. Learn how to promote your app on the web, build a landing page for your app, and advanced tracking of your application usage. Then take home a blueprint for creating guidelines and standards for your mobile marketing effort, and how to measure its success. You will leave this course with the knowledge to implement a mobile marketing plan for your organization.

TBD, instructor.

November 5, 2012 - November 30, 2012 $245

April 1, 2013 – April 26, 2013 $245


 

Social Media for Business Certificate

CPELRN-120 (click here to register)

Get in on this exciting and growing way to communicate, market and serve your customers and clients. For businesses, nonprofits, government, and other organizations. From Facebook to Twitter, blogging, YouTube, LinkedIn, and more, discover the new principles of communication that apply across all networks and how these specific social networks work and the possible uses for your organization.

Learn how social media is used to develop a two-way communication and marketing strategy for your organization. Then find out what you can be doing, what you should be doing, and take back a plan to integrate social media into your communication and marketing.

Whether you are new to social media or already involved, you will come away with both an understanding of social media and practical, how-to techniques to integrate social media into your organization or business. Your instructors are outstanding practitioners who also speak, write, and train others on social media.

Jennifer H. Selke and Suzanne Kart, instructors.

All Three one month courses listed below; Just $495 total

 

Introduction to Social Media

CPELRN-121 (click here to register)

Get involved in the move from in-person to online communication. Learn what social media is and its role in your business and personal life. Find out the top sites and how businesses are using the sites for communication, customer retention, branding, marketing, market research, needs assessment and serving customers and clients. Explore the options for your organization. Look at case studies of what other organizations are doing. Let your instructor guide your exploration of Facebook and YouTube. For anyone interested in social media.

Your instructor is a nationally known speaker, consultant and trainer on social media and social networks, Jennifer H. Selke.

September 4, 2012 - September 28, 2012 $195

February 4, 2013 – March 1, 2013 $195

Marketing Using Social Media

CPELRN-122 (click here to register)

Develop a two-way communication and marketing strategy for your organization using social media. Let your instructor guide you in exploring major social media, including Twitter, LinkedIn, and blogging. Learn quick, easy ways to use Twitter, blogs and LinkedIn to engage your customers or clients and keep them interested in your organization or business. You’ll find out the advantages and disadvantages of each, and learn what’s right for your work and kind of organization.

Your instructor is a director of marketing for an international association, and writes and speaks on the topic, Suzanne Kart.

October 1, 2012 - October 26, 2012  $195 

March 4, 2013 - March 29, 2013 $195

Integrating Social Media in Your Organization

CPELRN-123 (click here to register)

Take away a practical strategy and techniques for implementing social media for your organization or business. Learn how to create your own private social network using Ning, work socially using Google Docs and calendars, and move your web site to an interactive Web 2.0 site.

Then your instructor will help you choose which social media tools are right for your situation, and then integrate them into your web site to develop a social media strategy for your organization.

Find out what you can be doing, what you should be doing, and take back a plan to integrate social media into your communication and marketing.

Jennifer H. Selke instructor.

November 5, 2012 - November 30, 2012 $195

April 1, 2013 – April 26, 2013 $195


 

Video Marketing Certificate

CPELRN-180 (click here to register)

Sight, sound and motion are much more compelling than static words on a page. In this course you will discover how to use simple online video to bond with your viewer, drive traffic to your website, boost business and build brand awareness. Learn how to use Google and YouTube with your video to market your business 24/7.

Increase your business with YouTube, the online video site and now the second largest search engine. Discover the power of video for your organization. Find out what types of video work best, how other business organizations use YouTube, how to create your own YouTube channel, and how to add captions, annotations and other extra features.

Both one month courses listed below; Just $395 total

September 4, 2012 - October 26, 2012

February 4, 2013 – March 29, 2013

Video Marketing

CPELRN-181 (click here to register)

Sight, sound and motion are much more compelling than static words on a page. Video is very hypnotic and it quickly speeds up the “know, like and trust,” factor with your audience. In this course you will discover how to use simple online video to quickly bond with your viewer, drive traffic to your website, boost business and build brand awareness. Find out how to shoot simple, effective videos without costly fancy equipment or savvy technical skills. Discover the secrets to creating content that commands attention. Learn how to dominate Google and YouTube with your video and to strategically use YouTube to market your business 24/7 -- even while you sleep.

Erin Huggins, instructor.

September 4, 2012 - September 28, 2012 $245

February 4, 2013 – March 1, 2013 $245

YouTube for Business

CPELRN-182 (click here to register)

Increase your business with YouTube, the online video site and now the second largest search engine. Discover the power of video for your organization, and how to use video as a marketing tool to reach and serve more people.

Find out what types of video work best on YouTube, how other business organizations are using YouTube, how to create your own YouTube channel, and the techniques of adding captions, annotations and other extra features.

YouTube can enhance your current marketing and communication strategy. After attending this course you will take back proven strategies and techniques for making YouTube work successfully for your organization. 

Jennifer Selke, instructors.

October 1, 2012 - October 26, 2012 $245

March 4, 2013 - March 29, 2013 $245


 

Certified Webinar Planner (click to register)

CPELRN-160 (click here to register)

Finally, you can acquire the best professional development in virtual meeting planning. Plus get the option of being recognized for your knowledge by becoming a Certified Virtual Meeting Planner (CVP). Virtual meetings are distance seminars and education featuring audio, slides and video in a synchronous format. They include webinars, webcasts, video casts, two-way web cams, and other audio and video formats. Discover the various synchronous distance meeting formats available and learn about the technology of producing distance meetings. Then get the best instructional techniques on the design and teaching of effective distance or virtual meetings. Lastly, acquire the virtual meeting planning skills involved in budgeting, pricing, and marketing virtual meetings.  

William A. Draves & Suzanne Kart, instructors

10-week online course with 3 sections and certification exam for CVP designation.

February 11, 2013 - April 19, 2013

All Three courses listed below; Just $795 total

Section 1: Webinar Technology

CPELRN-161 (click here to register)

Discover the various synchronous distance meeting formats available and learn about the technology of producing distance meetings. Get introduced to synchronous learning technologies. Then learn about the technology used to produce webinars, webcasts, video streaming and webcams. Acquire the knowledge to work with vendors and get started in setting up your system. After the course, you know about virtual meeting technology and will be able to work with a vendor to set up your own virtual meetings.

Section 2: Keys to Effective Design of Webinars

CPELRN-162(click to register)

Come learn how to make virtual meetings work for you and your organization. Explore the different learning formats for virtual meetings that are available. Learn how to design a virtual meeting that will work with your clients/members. Acquire the skills to train instructors on how to lead a virtual meeting. Take home the presentation techniques that best work with a virtual meeting. And be able to provide expert experience and perspective to those presenting and participating in your virtual meetings. At the end of this course, you will have the keys to the effective design and instruction of virtual meetings.

Section 3: Managing Webinars

CPELRN-163 (click here to register)

Discover the keys to success in planning, researching, budgeting, pricing, and marketing virtual meetings. You’ll take home the most advanced, comprehensive practical how-to information on program planning and marketing available. Find out the best timeline for planning and marketing webinars, how to do needs assessments and surveys that actually work, how to budget your costs, how to price your webinars, and the most effective ways to promote them. Get information not available anywhere else.


 

Entrepreneur Boot Camp

CPELRN-101 (click here to register)

Starting a business is something that all of us have thought about at one time or another. Everyone wants to be their own boss. Yet statistics show that most businesses fail within the first five years. This course provides insight into the characteristics, knowledge and skills needed to become a successful entrepreneur.

At the end of this course, you will be able to identify the abilities required of successful entrepreneurs and how to acquire them, develop goals to help establish your business, develop an outline for your plan, and take home techniques to successfully manage your new business.

Conrad Brian Law, COI, instructor.

September 4, 2012 - October 26, 2012  $195 

February 4, 2013 – March 1, 2013 $195

Government Contracting

CPELRN-106 (click here to register)

Selling to the government is an opportunity that most business owners dream of. The federal government is the largest purchaser of goods and services in the world. Federal, state and local government agencies buy everything. This program will provide you with the knowledge and skills you need to pursue government contracting opportunities.

Conrad Brian Law, instructor

September 4, 2012 - September 28, 2012 $195

Management Boot Camp 

CPLERN-110 (click here to register)

Enhance your management skills through this course for supervisors, managers, and emerging leaders. Nothing creates success like a solid foundation. Discover the keys for effectively managing your employees. Find out how to create clear expectations, engage and motivate employees, and increase your effectiveness through use of the DiSC personality profile (included). By the end of the course we will have you managing like a pro - quickly and with confidence. One month online course

Sally Klauss, instructor

October 1, 2012 - October 26, 2012 $295

March 4, 2013 - March 29, 2013 $295

Practical Math for the Workplace

CPELRN-103 (click here to register)

For anyone interested in acquiring the skills needed to understand and perform common business activities such as payroll, banking, invoicing, and purchasing. Business owners and managers will find this course particularly beneficial in providing a clear and understandable insight into the basic mathematical skills and processes needed to perform financial tasks required in the workplace. This course provides a basic foundation for understanding the practical applications of mathematics in common workplace activities.

Also to note, students will need to buy their own textbook: Schaum's Outline-Basic Business Mathematics, Second edition, Eugene Don, Ph.D, Joel Lerner, Ph.D., ISBN 978-0-07-161158-9.

Constance Yates, instructor

September 4, 2012 - October 26, 2012 $145

February 4, 2013 – March 1, 2013 $145

Recruiting and Retaining Gen X and Gen Y

CPELRN-105 (click here to register)

Generation X balances work and friends and family. Generation Y, the largest generation in human history, has never known a time when there was not a World Wide Web. They each have very different work styles than the Baby Boomer generation. Get an understanding of both Gen X and Gen Y from an expert who programs and markets to Gen Y. Discover what motivates them at work, what incentives they respond to, and what messages they value. Then take home practical, how-to tips and techniques for recruiting and retaining Generation X and Gen Y workers.

Heather Dimitt, instructor

September 4, 2012 - September 28, 2012 $175

February 4, 2013 – March 1, 2013 $175

Using Personality Profiles for Better Work Performance 

CPELRN-113 (click here to register)

Understanding yourself and others will increase your overall effectiveness at work, home, and in all of your relationships. Learn how to improve your communication with others, convey your ideas effectively, and improve your ability to understand what is important to those who don’t share your same style. Course fee includes your own DiSC Behavioral Personality Profile assessment and review. One month course

Sally Klauss, instructor

October 1, 2012 - October 26, 2012 $295

March 4, 2013 - March 29, 2013 $295

Advanced Website Strategies

CPELRN-135 (click here to register)

You have a website, but why will your customers want to come back or buy something or take action? Do you really know who you are selling to? Do you know what you want to say to them? Do you know how you want to say it?

Discover ways to identify who your ideal audience is. Learn how to create content that is engaging and purposeful. Find out what you want to say to them. Explore where you want to say it. And finally, find out how you want to say it.

In one month, you will be better equipped to create your own content marketing strategy and create a content-rich website that exceeds the needs of your visitors.

Michael Weiss, instructor.

October 1, 2012 - October 26, 2012 $195 

March 4, 2013 - March 29, 2013 $195

Cyber Security

CPELRN-136 (click here to register)

Cyber security issues are all around us and reach nearly every part of our business and work, from online banking and education to Facebook and Wi-Fi. Finally, you can get up to date on Cyber Security basics and fundamentals. Designed for non-technical managers, directors and others in the work place, you will find out about threats and vulnerabilities, safeguards, common attacks, viruses, malware and spyware, disaster recover planning, Intrusion Detection/Prevention, basic security architecture, introductory forensics, and cyber terrorism.

At the end of this course, you will have the knowledge needed to practice safer computing and safeguard your business and work information.

Stan Waddell, instructor.

October 1, 2012 - October 26, 2012 $245 

March 4, 2013 - March 29, 2013 $245 

Designing Successful Webinars

CPELRN-164 (click here to register)

Webinars are a hot new meeting format that save money and reach more people than in-person meetings. Use them for customer education, staff meetings and training, presentations, virtual seminars and much more.

The technology is simple, but good webinar presentation techniques are critical. Discover the power of successful webinars for your business organization. Then learn the 4 key strategies to make your webinars more successful. Acquire techniques and tips that will make your webinars winners with your audiences.

William A. Draves, instructor.

October 1, 2012 - October 26, 2012 $195

March 4, 2013 - March 29, 2013 $195

Facebook For Business

CPELRN-124 (click here to register)

Advanced Skills for Businesses and Organizations - Find out what goes on behind the scenes on Facebook Pages and how to increase the chances that your message is seen and acted on. Discover new tools and proven techniques to increase business and expand your reach. Discuss how to adapt your marketing message for the Facebook platform and how to integrate Facebook across all marketing areas. This is an advanced class and assumes you have started a Page on Facebook and have some basic knowledge of the platform.

Jennifer H. Selke instructor.

 October 1, 2012 - October 26, 2012 $245

March 4, 2013 - March 29, 2013 $245

Google Analytics

CPELRN-125 (click here to register)

If you are not reviewing your website statistics, then you are missing several key opportunities to profit from your website traffic. This course, aimed at non-technical users, will take you through all the key techniques and how to use website analytics using the world-standard Google Analytics, a free online tool. You’ll understand your visitor traffic better, learn how to calculate return on investment (ROI) for your online advertising, and find out how to get more conversions and sales from your website visitors. A must for anyone serious about leverage more success from their website.

Dan Belhassen, instructor.

 October 1, 2012 - October 26, 2012 $195

March 4, 2013 - March 29, 2013 $195

Twitter

CPELRN-126 (click here to register)

Twitter is a hot social media platform these days – and everyone seems to be using it. Learn the best way to take advantage of the unique opportunities Twitter offers – and discover the best ways to create relationships and network with your key constituents. You will find out the best – and easiest – techniques for successful interactions in the Twitterverse.

Suzanne Kart, instructor.

October 1, 2012 - October 26, 2012 $195 

March 4, 2013 - March 29, 2013 $195

Media Buying Strategies

CPELRN-127 (click here to register)

Discover the marketing planning process to clearly delineate the relationship between marketing and media-buying decisions. Marketing functions are examined through case analysis to successfully integrate all elements of the media-buying process.

This course presents concepts and strategies from a business decision-making perspective. This approach reflects the emphasis on the marketing decisions that business owners are most likely to confront in their marketing operations when meeting with various media outlets and managing their marketing campaigns.

Come away with knowledge of media buying strategies to promote your organization and boost sales and profits.

Erin Parnell, instructor.

October 1, 2012 - October 26, 2012 $195 

March 4, 2013 - March 29, 2013 $195

Spanish for Medical Professionals

CPELRN-261 (click here to register)

Are you frustrated by the communication gap that can occur between you and your Spanish-speaking patients? If you answered yes, this Spanish class - designed specifically for healthcare professionals - will help you bridge that gap. You will practice the basic, practical language skills needed to effectively communicate with your Spanish-speaking patients and their families. You will learn the basics of the language, gain an understanding of the culture, and know how to ask the questions crucial to quality healthcare. Whether you speak some Spanish and need a refresher, or speak no Spanish, you will complete the course with the skills you will need to effectively communicate with your Spanish-speaking patients. One-month course

Cristiona Sempe, instructor

October 1, 2012 - October 26, 2012 $145

March 4, 2013 - March 29, 2013 $145

Successful Survey Techniques

CPELRN-244 (click here to register)

Your customers hold the key to your organization’s success. Getting to know your customers better means lower costs and better results, including higher retention, more customer satisfaction, more returning customers.

Surveys are one of the best ways to find out what your customers want, and how they want it. But too many surveys ask the wrong people the wrong questions. Discover who to survey, what questions to ask, and the key to getting a higher response to your surveys.

This hard-hitting practical course will yield a huge ROI for your organization. Whether you need to analyze profitability, satisfaction, service or all three, this course will generate thousands of dollars in increased sales, greater efficiency, or more effectiveness. We guarantee it (or your money back)!

Course includes a personal FREE critique of one of your surveys!

William A. Draves, instructor.

October 1, 2012 - October 26, 2012 $395

March 4, 2013 - March 29, 2013 $395

Business Management and Leadership

Supervisory and Leadership Certificate

CPELRN-230 (click here to register)

Your employees are your most valuable resources. Ensuring the efficiency of your team is the key to your success and is your most important responsibility. Get practical, easy to understand, and insightful methods for new and even experienced supervisors and managers. Learn about effective delegation, performance management, and writing performance reviews. Discuss the specifics of the supervisor's role and responsibilities, and strategies for improving your overall effectiveness as a leader. Take home practical information along with tips and techniques that can be applied at your job immediately. 

Sally Klauss, instructor.

September 4, 2012 - October 26, 2012 $395

February 4, 2013 – March 29, 2013 $395

Business Coaching Certificate (click to register)

CPELRN-231 (click here to register)

Mentoring and coaching have come to be used more frequently in organizations to improve leadership competencies and provide employee support. It has benefits for the employer and employee. Develop skills in the development, implementation, and support of coaching and mentoring programs in your workplace. Take home the much-awaited toolkit you have been searching for to improve your employees’ performance and create the working environment that your employees will find truly rewarding.   Marie Johnson and Sherri Restauri Carson , instructors.

September 4, 2012 - October 26, 2012 $295 Only available as certificate

February 4, 2013 – March 29, 2013 $295


 

Business Research Certificate

CPELRN-240 (click here to register)

Discover the specific knowledge needed to succeed in researching and utilizing the best and most appropriate data for decision making for your work organization.  Get the skills needed to effectively communicate research results to a specific audience for maximum impact and effective decision making. For business professionals, entrepreneurs, and anyone who needs specific information about a business; or who is in business and needs specific information about a particular topic such as market potential, competitive intelligence, standard industry practice, productivity improvement, etc.  This course will give you the specific knowledge you need to succeed in your research quest.  

All Three one month courses listed below; Just $495 total

Cathy Boys and Mary Dereshiwsky, instructors.

September 4, 2012 - November 30, 2012 $495 Only available as certificate

February 4, 2013 – March 29, 2013 $495

Introduction to Business Research

CPELRN-241 (click here to register)

Business Research will provide the specific knowledge needed to succeed in researching and utilizing the best and most appropriate data for decision making.  It will also provide the skills needed to effectively communicate research results to a specific audience for maximum impact and effective decision making.  The course is broad based and provides a strong foundation for meeting business research needs.  More advanced courses will be available after completion of this foundation course.                

Cathy Proffitt Boys, COI, instructor.

September 4, 2012 - September, 28, 2012

February 4, 2013 – March 1, 2013

Marketing Using Business Statistics

CPELRN-242 (click here to register)

Numbers are vitally important to all types of business decision-making. From budget projections to inventory tracking, business leaders rely on numbers to help them make sound business decisions. How can you make these numbers meaningful to you in your day-to-day planning and decision-making? Learn how to apply and interpret numbers in real-world business ideas in our business statistics course.

Mary Dereshwisky, COI, instructor.

October 1, 2012 - October 26, 201

March 4, 2013 - March 29, 2013 

Qualitative Business Research

CPELRN-243(click to register)

Words are powerful information sources for sound business decisions. As a business leader, you talk to others when you have a question or need to solve a business problem. They provide a richness of information that numbers alone cannot. How can you effectively harness the power of words when you have a need to know something? Learn how to use qualitative methods (information in words) to make the best possible business decisions in our course.

Mary Dereshwisky, COI, instructor.

November 5, 2012 - November 30, 2012

April 1, 2013 – April 26, 2013


 

Certificate in Customer Service

CPELRN-108 (click here to register)

Customer service is now essential for business and all work organizations. With the increase of technology, human interaction with customers becomes all the more important. Whether it relates to retaining customers, serving your audience, or turning inquiries from potential customers into sales, good customer service is now one of the central factors in organizational success.Learn to improve your customer service skills to enhance your career skill set, improve productivity, and increase your organization’s success. You will also take away some extraordinary customer service techniques you won’t find anywhere else.


Two one-month courses. [Available separately or as a certificate.]

 

Keys to Customer Service

CPELRN-109 (click here to register)

Learning to build your customer service skills will have a powerful impact on your career success as well as success in other areas of your life. Through this course you will discover the direct relationship between service skills and career achievement. You will become skilled at being an exceptional service provider. You can help your organization and your career by translating your good service intentions into a workable plan and gain knowledge of ways to consistently deliver great service. The payoff is enormous.

Nanette Sanders-Cobb, instructor

September 4, 2012 - September 26, 2012  $145

February 4, 2013 – March 1, 2013 $145

Extraordinary Customer Service (click to register)

CPELRN-102 (click here to register)

Transform your customer service into something extraordinary. As a result, more repeat business will improve your bottom line. Customer service separates you from your competition. Extraordinary customer service comes from focusing on the few essential elements that yield big results. Discover how easy it is to tweak your customer service from the ordinary to the extraordinary. You’ll take away a customer service plan that will help you focus on the key elements that will get you started on your pathway to success. One month course

October 1, 2012 - October 26, 2012  $145

March 4, 2013 - March 29, 2013 $145

Managing Telework Certificate 

CPELRN-210(click to register)

Get the best professional development in managing telework. Then boost your productivity and your organization’s bottom line. For telecommuters, prospective telecommuters, those supervising telecommuters, decision makers, trainers, HR professionals, and anyone interested in telecommuting.   Teleworkers will position themselves for success by knowing the essential elements for managing themselves from a distance. Supervisors will learn the critical differences in supervising teleworkers and how to structure supervision for success. Discover the keys to making telecommuting a success for you and your organization. Then learn the essentials of supervision critical for both telecommuters and management. Take home the core management practices to supervise telecommuters for a win-win for both employees and your organization.
Two one-month courses; separate or as a certificate

September 4, 2012 - October 26, 2012 $395

February 4, 2013 – March 29, 2013 $395

Keys to Telecommuting Success

CPELRN-211 (click here to register)

Telecommuting is becoming the “mainstay of corporate America,” according to a recent MSNBC story. Telecommuters are 25% more productive than people who work in an office, meaning your company is more profitable. Come discover the keys to making telecommuting a success for you and your organization. For those new to telecommuting and those already working from home, get advanced how-to tips not available anywhere else from experienced teleworkers with more than 12 years’ experience working from home. This course includes a 100-page guide to telecommuting. One month course

William A Draves & Julie Coates, instructors

September 4, 2012 - September 28, 2012 $195 

February 4, 2013 – March 1, 2013 $395

Supervising Telecommuters

CPERN-212 (click here to register)

You can supervise people from a distance better than people working down the hall from you in an office. But you have to supervise telecommuters differently than office workers. Telecommuters boost your organization’s profitability, productivity, financial stability, competitiveness and efficiency. Plus you can recruit the best people regardless of where they live. Tour a model virtual office. Then take away the 4 core management practices to supervise telecommuters for a win-win for both your employees and management. After attending, you will have the knowledge necessary to successfully supervise telecommuters. One month course

William A Draves & Greg Marsello, instructors

October 1, 2012 - October 26, 2012 $245

March 4, 2013 - March 29, 2013 $195 

The Business Plan

CPELRN-114 (click here to register)

Whether writing a business plan to secure capital, as mandated by most funding sources, or to lessen the risks of business ownership, the planning process you undertake to do so enables you to evaluate the many aspects and potential hurdles of your businesses. In the online Business Plan course, you will discover the basics of the entrepreneurial planning process culminating in the development of an early-stage business plan. By preparing your business concept, building your plan, and evaluating your business for feasibility, you gain knowledge critical for business start-up and development.   A practical, hands-on approach encourages you to immerse yourself in the vision, research, and planning aspects of your new venture.
One month course

Mary Beth Izard, instructor

October 1, 2012 - October 26, 2012 $195

March 4, 2013 - March 29, 2013 $195

Career and Service Programs

Program Evaluation for Nonprofit Professionals 

CPLERN-111 (click here to register)

Enhance your understanding of program evaluation within the nonprofit context. Find out how to improve your evaluation planning, data collection, data analysis and data use. Special attention will be paid to the real-world challenges that organizations may face when conducting evaluation, including staff time, costs and reporting evaluation results to funders. By the close of the course, you will have a complete program logic model and evaluation plan ready for implementation. One-month course

Myia, instructor

September 4, 2012 - September 28, 2012 $245

March 4, 2013 - March 29, 2013 $245

Revenue Generation for Non-Profits (click to register)

CPERN-112 (click here to register)

Build revenue streams for your non-profit organization. They are essential not only to keep your doors open but also to expand your services. Discover how to increase revenue from your current activities. Develop strategies for building new ones. Know how to effectively set prices or fees. Understand the 20% that generates 80% of your revenue. These are basic concepts that will yield greater results. After taking this course you will have the knowledge to improve your revenue generation and generate a better surplus. One-month course

Fred Bayley, instructor

September 4, 2012 - September 28, 2012 $495

February 4, 2013 – March 29, 2013 $495

Computer Applications and Desktop Skills

Photoshop

CPELRN-107 (click here to register)

Acquire the skills to navigate an extensive list of Photoshop features. You will gain both a foundational and advanced understanding of the popular software, and practice the most commonly used methods, such as managing text, working with layers, and image file properties. You will find out the purpose of each photo-editing tool and walk away with the skills to use them. You will even learn what the pros know.

Elissa Rose, instructor

September 4, 2012 - September 28, 2012 $195

February 4, 2013 – March 1, 2013 $195

Education

Certificate in Online Teaching

CPELRN-220 (click here to register)

For those new to teaching online, or those already teaching online. Get the best instruction from the foremost authorities in online learning. Thousands of people have taken this fundamental yet advanced training in teaching online.

From building an online course to improving an online course, from fostering online discussion to encouraging student interaction, from traditional assessment to online tests, the program will give you both the fundamentals of teaching online, as well as the most advanced tips and techniques in the business. Your instructors are authors, speakers and consultants in online learning and teaching.

Online certificate, three one-week courses; $495 for all 3 courses, including books; take the courses in any order you choose.

OPTIONAL, Become a Certified Online Instructor(COI): three one-week courses; $795 for all 3 courses, including books; take the courses in any order you choose. Certified Online Instructor(COI) requires the students to take a 50 question exam, have students evaluate one of their courses, and have a faculty member critique the course.

October 22, 2012 - December 7, 2012

February 4, 2013 - March 29, 2013

Advanced Teaching Online

CPELRN-221 (click here to register)

In the 21st century, half of all learning will be online. The opportunities are tremendous for teaching online. Discover how to plan, develop and teach an online course. Take home a ten step model for developing your online course. Experience one of the most advanced online classrooms for teachers. Learn how to create online audio lectures with slide shows. Find out how self quizzes enhance learning.

See an animation, drop-and-drop exercise, and dynamite welcome pages. Engage in online discussion with other teachers. An instructor’s book, Advanced Teaching Online, is included.

William A. Draves, instructor.

October 22, 2012- October 26, 2012 $195

April 15, 2013 - April 19, 2013 $195

Designing Online Instruction

CPELRN-222 (click here to register)

Learn about the online instructional environment, envisioning your online course, developing a web course, phases of design and development, design guidelines, and more.

Discover the principles behind the adoption of technology innovation and the nature of the online learning environment. Then get tips for planning your online course, identifying resources and design guidelines.

Discuss the phases of design and development and models, motivating student-student interaction, and managing interaction. Get the latest information on copyright issues, assessment and evaluation.

Your instructor is co-author of the book Faculty Guide to Moving Teaching and Learning to the Web.

Rena Palloff and Keith Pratt, instructors

November 5, 2012 - November 9, 2012 $195

February 11, 2013 - February 15, 2013 $195

Building Online Communities in Cyberspace

CPELRN-223 (click here to register)

In the online classroom it is the relationships and interactions among people through which knowledge is primarily generated. Come learn how to do it with the foremost authorities and authors of the popular book by the same title.

Acquire a new understanding of redefining community in cyberspace. Find out the importance of a learning community. Learn about dialogue as inquiry, negotiating discussion guidelines, and intergroup and other forms of collaboration.

Rena Palloff and Keith Pratt, instructors.

December 3, 2012 - December 7, 2012 $195

March 11, 2013 - March 15, 2012 $195

Gender in the Classroom K-12 Teachers

CPELRN-251 (click here to register)

Discover why girls waste 30% of their study time, why boys get worse grades than girls, why boys do less homework than girls, and the 5 learning habits that hurt girls in the workplace.

Discover how girls learn. Take away 10 top tips for helping girls learn more, and the 5 tips to help girls succeed more. Then discover how boys learn. Take away 10 top tips for helping boys learn more, and the 5 tips to help boys succeed more. Get research data not available anywhere else.

Julie Coates and William A. Draves, instructors.

Optional: 1.0 graduate credit from the University of South Dakota, $40 additional, paid later

October 1, 2012 - October 26, 2012 $145 

March 4, 2013 - March 29, 2013 $145

Generational Learning Styles for K-12 Teachers

CPELRN-252 (click here to register)

Your students learn differently than you do. Come find out how to help your students learn more. Then discover something new about yourself. Get fascinating info on the brain and how all generations respond to the "cohort experience". You will acquire the information on how Generation Y learns. Then find out how you as a Gen Xer or Baby Boomer learn differently. Come away with our top 20 generational techniques for helping your students learn more.

Kassia Dellabough, instructor.

Optional: 1.0 graduate credit from the University of South Dakota, $40 additional, paid later

November 5, 2012 - November 30, 2012 $145 

April 1, 2013 – April 26, 2013 $145

Online Learning & Teaching for K-12 Teachers

CPELRN-253 (click here to register)

Discover the fascinating world of online learning and teaching. Specifically for K-12 teachers, you will find out why and how your students learn online. Find out about all the wonderful eTools being used, from drag-and-drop games to virtual labs.

Then find out how you can begin to use the web in your own teaching. See why web-enhanced courses are being introduced in K-12 schools. Then take home online strategies for helping your students to learn more and preparing them for the workplace.

William A. Draves, instructor.

Optional: 1.0 graduate credit from the University of South Dakota, $40 additional, paid later

October 1, 2012 - October 26, 2012 $145

March 4, 2013 - March 29, 2013 $145

Social Media for K-12 Teachers

CPELRN-254 (click here to register)

Facebook, Twitter, YouTube, it’s seems everyone, including your students, talk about ways the Internet let’s them stay in touch and see what others are doing. Since many of your students are already there, have you been curious if any of these tools might keep them engaged in your class?

Discover tips to use a variety of social media and online tools to help your students. You will also spend some time discussing ways to overcome resistance you might encounter in using these programs. For any teacher interested in social media, from beginners to advanced social networkers.

Heather Dimitt, instructor.

Optional: 1.0 graduate credit from the University of South Dakota, $40 additional, paid later.

November 5, 2012 - November 30, 2012 $145 

April 1, 2013 – April 26, 2013 $145

Students With Aspergers

CPELRN-255 (click here to register)

Today, every school in America has students who have been diagnosed with Asperger’s Syndrome—a neurological disorder on the autism spectrum. The effects of this disorder vary widely, but it is important for every teacher to understand how to recognize behaviors that may indicate Asperger’s Syndrome. In this course, you take away strategies for working effectively with Asperger’s students. And you will find out how to work effectively with parents to create the most positive learning environments for children and teens with Asperger’s Syndrome.
The course is geared for K-12 teachers, but it is also relevant for counselors, faculty in higher education, parents and anyone else interested in understanding this important issue.

One month, Julie Coates instructor .

Optional: 1.0 graduate credit from the University of South Dakota, $40 additional, paid later

October 1, 2012 - October 26, 2012 $145

March 4, 2013 - March 29, 2013 $145

Certificate In Teaching Adults

CPELRN-153 (click here to register)

This is your invitation to teach others in-person and join in one of the more important functions in life - passing on knowledge and skills to others. It is both an opportunity and a responsibility. Whether you want to teach others or currently teach others, in any setting, either formally or informally, this course is for you. We will give you both the fundamental and advanced information to improve your teaching. Your lead instructor is author of How to Teach Adults, the best-selling book on the subject. The ebook version is included in the course.

One two-month online course; only sold as a certificate.

William A Draves & Kassia Dellabough, instructors.

September 4, 2012 - September 26, 2012 $295

Green Technologies and Renewable Energy

LEED Green Associate Exam Preparation

CPELRN-140 (click here to register)

Get the knowledge to excel as a green professional in the new economy. Acquire an introduction to sustainability and how it lays the foundation for a deeper understanding of the green building process. Participants who successfully complete this course are eligible and prepared to sit for the US Green Building Council’s Leadership in Energy and Environmental Design (LEED) Green Associate exam.

For anyone who wants more than a basic understanding of sustainability and green building concepts, including those with a stake in their company's building practices, those directly involved in green building projects, and those pursuing the LEED Green Associate professional accreditation. LEED is a third-party certification program and nationally accepted benchmark for the design, construction, and operation of high performance green buildings.

Kelly Gearheart, instructor.

September 4, 2012 - October 26, 2012 $695

February 4, 2013 – March 29, 2013 $695

Leed AP+ Building Design and Construction

CPLRN-142 (click here to register)

Discover the real-world application of Green Building Design and Construction practices on LEED projects. Prepare yourself for the LEED AP+BD&C accreditation exam that (after passing) will allow you to operate as a successful LEED practitioner on and off job sites. The LEED Rating System is the industry leader in Green Building Design and Construction, and has driven market transformation in both the public and private sectors over the past decade. This innovative system is continually evolving to providing guidelines for specifying, designing, building and tracking sustainable best practices for site, water, energy, material and indoor air quality. As a result, numerous building codes such as the International Green Construction Code follow many of the LEED principles, and Federal Agencies along with many corporate policies mandate LEED certification to provide the environmental, economic and social benefits that these buildings have proven to possess. You will learn the tools, knowledge and materials necessary to pursue new opportunities in the growing green field as a LEED AP+ BD&C accredited professional ready to work on the next billion square feet of LEED Certified commercial space!
Two-month online course

Health Care and Allied Health

Dementia Care Specialist

CPELRN-260 (click here to register)

As baby boomers age, the 21st century workforce is challenged to care for an exponentially growing population of persons with dementia. This course provides essential knowledge and understanding about neurological diseases that affect cognition and memory, and practical application of effective skills for supporting persons with dementia. Nearly all disciplines benefit from expertise in Dementia Care Specialists, as do families of persons with dementia.

Come away with increased knowledge in how to care for persons with dementia. Expertise in this growing area of human services also enhances your resume.

Pamela Atwood, instructor.

September 4, 2012 - October 26, 2012 $495

February 4, 2013 – March 1, 2013 $496