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Center for Workforce Development
315 Cleveland Avenue
PO Box 1609
Columbus, OH 43215
(614) 287-5858
Business, Management and Leadership
To register click on the course title.
Certifications:
HRCI/PHR Certification Program
The Human Resource Certification Institute (HRCI) is the credentialing affiliate of the Society for Human Resource Management (SHRM), the world’s largest association devoted to professional human resource management. HRCI works to define and maintain the HR body of knowledge, and offers assessments and certification of this knowledge. Human Resource certification demonstrates mastery of the HR body of knowledge and is widely accepted as a symbol of professional achievement. This online 13 course series entitled the HRCI/ Professional in Human Resources Certification Program that maps to the six functional areas and is an excellent tool for helping learners refresh for the PHR exam.
50 hours 12 month access Self Paced $1695
This comprehensive online program includes ten courses: Managing Diversity in the Workplace, Behavioral Interviewing, Recruiting & Retention Strategies for the Tight Labor Market, Effective Hiring and Interviewing, HRCI/PHR Certification Program, HRCI/SPHR (Senior Professional Human Resource), New Employee Orientation, Human Resources Management Essentials, Managing Diversity and Inclusiveness, Hostility and Aggression in the Workplace. Target audience; Managers, team leaders, supervisors, human resources directors, organizational development directors and employees
175 hours 12 month access Self Paced $2450
The Black Belt training program integrates online learning with hands-on data analysis. The course material provides an in-depth look at the DMAIC problem-solving methodology, as well as deployment and project-development approaches. The course flow follows the DMAIC methodology, with the appropriate tools and concepts taught at each stage of project deployment. Since software is used for data analysis, the course material concentrates on the application and use of the tools, rather than on detailed derivation of the statistical methods.
120 hours 12 month access Instructor Supported $2295
The Six Sigma Green Belt operates in support of or under the supervision of a Six Sigma Black Belt, analyzes and solves quality problems and is involved in quality improvement projects. A Green Belt is someone with at least three years of work experience who wants to demonstrate his or her knowledge of Six Sigma tools and processes.
40 hours 12 month access Instructor Supported $1775
Help Desk/Customer Service Certificate
These online training programs include interactive features and downloadable course materials that are powerfully engineered to ease IT, help desk and support professionals' training experience - making training and certification faster, more convenient and less expensive than traditional training classes. As a Customer Service Representative, you are often the only point of contact for the customer. To him or her - you are the company. This curriculum will help you and your team make the most of every interaction and help you to provide the best possible service to your customers, every time. Includes Help Desk Institute (HDI) Customer Support Specialist (CSS) certification training.
200 hours 12 month access Instructor Supported $1999
Certificates:
Business Management Certificate
Do you want to enhance your business management skills? Are you interested in working toward a career as a business development specialist or in one of many other exciting careers in business? Whether you already work as a business development specialist or want to improve your business management skills, this distance learning course can help you learn quality business skills that could lead to one of many money-making careers in business. Our business management course offers comprehensive career training in many key management areas, including: Business management skills, Business organization and systems, Managing globally, Planning and strategy, Fundamentals of decision making, Organizational design, Managing human resources, Work motivation, and much more.
120 hours 12 month access Instructor-supported $1645
Sales and Consulting Professional Certificate
Master the art of selling! Our comprehensive range of sales and consulting training modules are built into a complete library that equips you with all the skills you need to be successful at Selling. Consider how the following definitions relate to a successful career in sales: Principle - a rule or code of conduct; Strategy - a careful plan or method especially for achieving an end; and Skill - a developed or acquired ability. These three terms help describe the difference between sales as a profession, and sales as simply a job. Whether you are inside sales, a field sales rep or seasoned sale executive this program will sharpen your skills in the highly competitive corporate world of today.
250 hours 12 months access Self-Paced $2165
Most experts now agree, however, that Lean Manufacturing is not just a toolset. Rather it is a holistic, comprehensive, enterprise-wide program designed to be integrated into the organization's core strategy. In addition, experts in this field believe that philosophy-based Lean Manufacturing strategy is the most effective way to launch and sustain lean activities. Program includes Lean Strategies, Lean Logic, Lean Value, Lean Techniques and TestPrep Final Exam: Lean Manufacturing.
40 hours 12 month access Self-paced $895
Courses:
Achieving Success with Difficult People
Learn how to have more successful relationships with difficult bosses, co-workers, students, neighbors, or relatives.
6 weeks Instructor-Supported $99
Administrative Assistant Applications
Gain the skills and knowledge you'll need to prepare for the Certified Administrative Professional exam and begin a rewarding career as an administrative assistant.
6 weeks Instructor-Supported $99
Administrative Assistant Fundamentals
Prepare to take advantage of the many new job opportunities in health care, legal services, and other industries.
6 weeks Instructor-Supported $99
Learn how to create and use macros, shortcuts, form letters, mailing labels, queries, and more.
6 weeks Instructor-Supported $99
The Six Sigma Yellow Belt course will give learners a flavor of some of the methodologies used in this popular quality tool. The learner will receive an overview of the Six Sigma movement itself and some DMAIC, Control and Causal methodologies. Book Included.
8 hours 3 weeks Instructor-Supported $225
This course will provide students the necessary tools for moving into a management position and staying there. Students will be taught how to navigate through the "management minefield" with ease, how to deal with peer as well as upper management pressure, methods for dealing with unruly employees, how to understand office politics and listening techniques for knowing what your boss is really saying. The impact of effective management on corporate goals and profitability will also be covered. Upon completion, the successful student will be empowered in dealing with all aspects of a position at the management level. Book Included.
32 hours 7 weeks Instructor-Supported $395
Learn the secrets of dynamic team building.
6 weeks Instructor-Supported $99
Business and Marketing Writing
Write great marketing copy to improve your company's image and your chances of getting hired or promoted.
6 weeks Instructor-Supported $99
Students will learn the important role that building relationships with reporters plays in getting stories about their businesses publicized, as well as the techniques they should use when dealing with the media. Students will also learn how and when to address the media, which will include information about understanding reporters' deadlines and the varying focuses of certain trade publications and/or newspapers and broadcast media. Book Included.
8 hours 3 weeks Instructor-Supported $225
This course will build on the general information in Part I, which covers relationship-building with reporters and the different focuses of different media. Students will gain a better understanding of why working with the media is crucial when it comes to getting the word out about their businesses. Many businesspeople have reservations about dealing with the media, especially when it comes to answering pointed questions about profits and losses and mergers and acquisitions. Students will walk away from this course with a clear understanding of how and why they should make efforts to answer, or at least respond, to questions from the media, even when the focus is not necessarily positive.
8 hours 3 weeks Instructor-Supported $225
Business Writing for Busy Professionals: Part 1
Students will learn strategies to write documents faster and better. They will learn how to customize their documents for a specific reader and to accomplish their writing purpose. They will discover ways to create documents when time is limited. Students will also master models to organize and format letters, emails, and reports in order to make them clear, direct, and reader friendly. Conversational writing style and parallel structure will also be covered. Book Included.
8 hours 3 weeks Instructor-Supported $225
Business Writing for Busy Professionals: Part 2
This course will build on the general information in Part I, which covers relationship-building with reporters and the different focuses of different media. Students will gain a better understanding of why working with the media is crucial when it comes to getting the word out about their businesses. Many businesspeople have reservations about dealing with the media, especially when it comes to answering pointed questions about profits and losses and mergers and acquisitions. Students will walk away from this course with a clear understanding of how and why they should make efforts to answer, or at least respond, to questions from the media, even when the focus is not necessarily positive.
8 hours 3 weeks Instructor-Supported $225
This course explores individual communication styles and elements of communication. It focuses the students attention to the finer points of communication. Ultimately the student will gain a sense of the types of communicators he or she will deal with on a daily basis and offer techniques to improve the communication process.
8 hours 3 weeks Instructor-Supported $180
Distribution and Logistics Management
Learn how to improve your company's distribution and logistics management activities, increase customer satisfaction, and improve operational throughput.
6 weeks Instructor-Supported $99
Editing and Proofreading for Business Writers: Part 1
This class will give students a working knowledge of the quality standards required of all business correspondence. Standard procedures to follow before a document is sent and professional techniques to spot errors will be covered. Students will be able to construct complete sentences and punctuate clauses, phrases, and appositives. They will also learn how to correctly use quotation marks, dashes, parentheses, colons, and semicolons. Students will be able to avoid confusing common look-alike and sound-alike words. They will be able to locate and correct these surface errors in a variety of documents of differing lengths. Book included.
8 hours 3 weeks Instructor-Supported $225
Editing and Proofreading for Business Writers:Part 2
This class will continue the essentials of editing begun in Part 1. Students be able to match subjects and verbs, use correct verb tenses, use pronouns correctly, and make headings, bullets, and sentences parallel. They will be able to recognize when to use the active verb instead of the passive, and they will be able to avoid shifting between active and passive verbs. They will understand how to locate and correct surface errors in long and complicated documents. The editing essentials covered in Part 1 will be revisited and reinforced through practice.
8 hours 3 weeks Instructor-Supported $225
Improve your career prospects by learning how to develop powerful written documents that draw readers in and keep them motivated to continue to the end.
6 weeks Instructor-Supported $99
Learn the basics of employment law so you can legally hire, evaluate, and manage employees.
6 weeks Instructor-Supported $99
Envisioning Your Desired Future
This course will give the student a new recognition that they are able to construct a very large part of their own future. There is a relationship between what we want and what we can do and create. If you are seeking a new challenge in your current profession, a change of direction that seriously engages your intellect, passion and energy, or if you are ready to get a life-long ambition underway, then this course is for you. Through a process designed to ask tough questions, you will examine your current life, your values and beliefs, and chose a better future in your career and family life. In this course, students will review their past to create a sense of appreciation for their history. The course will also clarify the underlying values and beliefs that have determined the students' actions and the values and beliefs that they want in the future. Students will identify their current life situations and determine what's working and what isn't. Students will also create a preferred future vision and link their vision into actionable steps to propel them to the future they desire.
8 hours 3 weeks Instructor-Supported $225
Fundamentals of Public Relations
The surge in popularity and importance that Public Relations has enjoyed in recent years, represents the attempt by professional management to harness yet another tool to wring success from the market-place. 'Public Image' was something unknown to the average business planner, and 'press coverage' referred to paid advertisements. Today, few companies are launched without an attempt to generate some media coverage and the scope of focus of PR is changing as it expands from promoting the reputations of commercial and industrial concerns into areas of greater social involvement. This course will provide you with an in-depth knowledge of this amazing and interesting profession.
165 hours 12 month access Instructor Supported $775
Fundamentals of Supervision and Management
Learn the people skills required to motivate and delegate, and learn tools for solving problems and resolving conflicts.
6 weeks Instructor-Supported $99
Fundamentals of Supervision and Management II
Learn how to be an effective manager or supervisor. Master the basics of communicating effectively, and learn tools for developing your own interpersonal skills.
6 weeks Instructor-Supported $99
Fundamentals of Technical Writing
Learn the skills you need to succeed in the well-paying field of technical writing.
6 weeks Instructor-Supported $99
Learn everything you need to start your new and exciting career as a professional tour director.
6 weeks Instructor-Supported $99
Learn cost-effective ways to position your business as a responsible environmental leader in a world of green consumers and carbon-conscious regulators.
6 weeks Instructor-Supported $99
Gain confidence in your ability to produce clean, grammatically correct documents and speeches.
6 weeks Instructor-Supported $99
Learn powerful customer helpdesk skills that will enable you to resolve issues quickly and effectively.
6 weeks Instructor-Supported $99
Learn to deal with the realities of managing projects at supersonic speeds despite truncated timelines, inadequate staffing, and skimpy budgets.
6 weeks Instructor-Supported $99
Improving What We Do: Process Improvement Fundamentals
In today's business environment, not improving is not an option. If you aren't moving forward, you are moving backward, there is no staying even. Continuous improvement has become a part of our organizations. Successful organizations constantly measure and improve every internal and external process that contributes to customer satisfaction and organizational goals. Process improvement is used to advance those goals or to improve a measurement that is not acceptable, to obtain continuous improvement. In this course, students will learn to identify process issues, problems, and opportunities, and how the customer affects process improvement. Students will learn the steps that lead to improving a process and the importance of a process improvement team and their roles. Students will also learn the tools for understanding and accessing the current process, what is happening now. The difference between process improvement and redesign will also be covered. Book Included.
8 hours 3 weeks Instructor-Supported $225
Master twelve career-enhancing skills including goal setting, time management, personal organization, and creativity.
6 weeks Instructor-Supported $99
Intermediate Microsoft Word 2003
Take advantage of Word 2003's publishing capabilities to create eye-catching documents.
6 weeks Instructor-Supported $99
Become aware of the conscious and unconscious codes of meaning we send when communicating with others.
6 weeks Instructor-Supported $99
Introduction to Project Management
Project management provides significant benefits to companies and to managers when the principles and methodologies are consistently applied. A successful project manager uses both art and science, or more succinctly, both project leadership and management. Regardless of your position in an organization, good project management skills are essential. Everyone leads projects of some type, and the principles are the same for all projects - big or small. This course will help you understand those principles and apply them in both your professional and personal life. In this course, the student will learn the art and science of leading a project and the importance of being (or having) an active sponsor. Students will learn the different steps in a project's life cycle and the keys to leading and managing a successful project. How to manage "scope creep" and how to use structured tools such as activity diagrams, project plans, charters, and GANTT charts will also be covered. Book Included.
8 hours 3 weeks Instructor-Supported $375
Introduction to Business Analysis
Learn powerful techniques to improve your decision-making skills at work.
6 weeks Instructor-Supported $99
Introduction to Successful Grant Writing
Need funding for future projects or planned activities? Are you (a student, parent, teacher or school administrator) hoping to find a way to pay for research or services we all used to take for granted, which are no longer funded? This course provides a step-by-step approach to preparing winning grant proposals. Learn to write successful letters and grant proposals. Researching and approaching funders for grant money can help you develop new services, (strengthen your operating budget) and support existing programs. Students leave this course feeling confident in their grant writing abilities and ready to start winning the funding they need to help make a better life for themselves and others.
16 hours 5 weeks Instructor-Supported $275
Keys to Effective Communication
Lost for words? Don't be! Learn to build rapport, trust, warmth, and respect through conversation.
6 weeks Instructor-Supported $99
Managers face a tough set of challenges each time they lead change efforts within their organizations. They must manage their personal reactions to change while guiding their employees through transitions. This course helps managers and supervisors explore their role as change managers. Practical scenarios and real examples will help you understand the predictable phases of change management and develop strategies for managing them. Checklists and tools provide the practical link you need to stabilize and re-energize your workforce. Book Included.
8 hours 3 weeks Instructor-Supported $225
Gain the respect and admiration of others, exert more control over your destiny, and enjoy success in your professional and personal life.
6 weeks Instructor-Supported $99
Become indispensable to any organization by understanding how to identify and meet customer needs.
6 weeks Instructor-Supported $99
Increase efficiencies and productivity by learning to apply the principles and concepts of manufacturing.
6 weeks Instructor-Supported $99
Learn the basic skills required to work in the manufacturing field.
6 weeks Instructor-Supported $99
Mastery of Business Fundamentals
Acquire practical experience in strategic planning, management, and finance without enrolling in an MBA program.
6 weeks Instructor-Supported $99
Nonprofit Fundraising Essentials
Learn the basics of fundraising for nonprofit organizations, from annual and special fund drives to more advanced projects involving corporate and foundation relations, major gifts, and planned giving.
6 weeks Instructor-Supported $99
Multiple demands, conflicting priorities, and impossible deadlines are a way of life for many professionals. It doesn't have to be that way! This course will help you refocus your energy and regain control over your workday and your life. Focus begins within as you explore your personal preferences for organizing and thinking. You will develop a personal mission statement to guide you as you improve your skills to prioritize and focus. Worksheets and questionnaires provide tangible tools to help you plan, manage, and track responsibilities while managing multiple priorities. You'll complete this course with renewed energy and personalized tools that will help you get results!
8 hours 3 weeks Instructor-Supported $225
Does your cube-mate seem to be speaking a language you don't understand? Is your boss impossible to get along with? Are you having a hard time motivating one of your employees? Is your spouse from another galaxy? The key could be their personality and yours don't mesh. This course will explore personality theories and allow you to discover your own personality and how that affects the way you think and work. You will also explore how other personalities think and work and some communication and motivational tools you can use to be able to work better with them. Book Included.
8 hours 3 weeks Instructor-Supported $225
Planning to Succeed: Fundamentals of Strategic Planning
Fail to plan, plan to fail. We've all heard that piece of wisdom before. It's true in our personal lives and well as for organizations. Combining two activities, thinking strategically and long term planning, strategic planning can provide goals, communicate priorities, and keep an organization focused on what is important. Successful organizations have learned that a few people in a conference room cannot develop a strategic plan. Whether you are leading a planning effort, participating on a planning team, or just need to understand your organization's strategic plan, this course will provide the fundamentals to build upon. In this course, students will learn the importance of strategic planning and who should be involved. Students will be taught how to build a model for strategic plans and a methodology for creating a strategic plan. Students will also learn how to evaluate the external and internal environment of your organization as well as how to ensure that the organization will follow the plan. The importance and differences between business level, corporate level, and functional level strategies. Book Included.
8 hours 3 weeks Instructor-Supported $245
Begin a well-paying career as a project manager by preparing to take--and pass--the PMP certification exam.
6 weeks Instructor-Supported $149
Prepare to take--and pass--the Project Management Institute's PMP certification exam.
6 weeks Instructor-Supported $149
This course will challenge your thinking and about how you view stressor in your life and in organizations. Stress is inevitable and essential to push individuals and organizations to grow, develop, perform and succeed. This program recognizes that work life is stressful and at times risky. The challenge and opportunity in stressful and changing times is to learn more about ourselves and how we may better respond to a changed world of work and organizational life. Students will learn about stress and its relationship to a healthy lifestyle and productivity. Students will also examine their methods of dealing with stress and their personal stress reactions. Students will be given instruction on practical new coping skills to reduce the negative impact of stress and to how to convert stress into energy. This course offers a historical perspective of stress and provides tools to enable students and the organization to be stronger, healthier and more productive. It is about achievement and health, not achievement or health. Book Included.
8 hours 3 weeks Instructor-Supported $225
Principals of Management is an introductory course which explores the role of the manager in modern organizations. This course looks at who managers are, what management is, what managers do, and what an organization is. In addition to providing some history to how management has evolved, it will provide some insight in what it takes for a manager to be successful in the 21st century. In this course, students will learn basic management concepts and terminology as well as the history of management theory. Students will also learn how organizations are structured and why managers are important. The different roles of a manager in today's organizations and the different skills a manager must hone to be successful will also be covered. Book Included. Book Included.
8 hours 3 weeks Instructor-Supported $225
In this fast-paced world all too often it seems that time is a precious commodity. There never seems to be enough and what we have is often filled to the brim with activities that leave us little time for what we want to be doing. In this course we are going to explore various approches to managing time and organizing our schedules so that anyone can find a method that works for them. We will explore ways to prioritize what we need to do but allow time to do what we want to do. Book Included.
16 hours 5 weeks Instructor-Supported $275
In this course students will define communication, learn about its key components and discuss ways they can improve their communication skills. Topics include defining communication, form v. content, communications issues, two major communications theories, and communications ethics. Participants will discuss aspects of good communication, their own communication styles and how best to communicate with their audience.
8 hours 3 weeks Instructor-Supported $225
Project Management Applications
Experienced project manager teaches you tricks of the project management trade. 99
Project Management Fundamentals Gain the skills you'll need to succeed in the fast-growing field of project management.
6 weeks Instructor-Supported $99
Improve your company's bottom line by mastering the fundamentals of purchasing.
6 weeks Instructor-Supported $99
Discover the secret to transforming your tired, boring resume into a powerful tool that will get you interviews.
Six Sigma: Total Quality Applications
Learn to apply the elements and methods of Six Sigma to achieve the highest possible quality.
6 weeks Instructor-Supported $99
Supply Chain Management Fundamentals
Master the fundamentals of supply chain management and prepare for internationally recognized certification examinations.
6 weeks Instructor-Supported $99
Telephone Techniques for Excellent Customer Service
rticipants will raise their awareness about the image they are projecting over the telephone through their words and tone of voice. They will explore ways to develop an appropriate telephone personality and convey information clearly, tactfully, and professionally. Good and bad telephone practices will be covered, along with current business telephone etiquette. Participants will learn the real sources of customer satisfaction and analyze the tension between the need to handle many calls and the need to satisfy each caller. Techniques to manage angry and other difficult callers will be offered. Book Included.
8 hours 3 weeks Instructor-Supported $245
The Essentials of Managing Successful Meetings
This class will cover guidelines to plan and organize a meeting, create an agenda, keep a meeting on-track, conduct a discussion, maintain control, and close a meeting on time. You will learn how to deal with problem meeting members and review the roles and responsibilities of both meeting leaders and members. You will discover the common frustrations most people have with meetings and how to avoid them. You will also be able to improve future meetings through evaluation and feedback. Book Included.
8 hours 3 weeks Instructor-Supported $210
In today's business environment, change is the only constant. Let this course help you explore your personal and professional reactions to change as you identify ways to positively manage transition. After reviewing the psychology of change, your instructor will guide you through a self-discovery and planning process. Next, you'll begin developing a personalized resilience plan to help you prepare for and handle a wide range of transitions. Strategies for managing reactions at all stages of the change cycle are also offered. Book Included.
8 hours 3 weeks Instructor-Supported $210
Learn the basics of total quality management.
6 weeks Instructor-Supported $99
Understanding and Solving Performance Issues
positive action to solve them. A wide range of performance issues will be addressed, including low productivity, unacceptable quality, tardiness, and poor attendance. This course provides a step-by-step tool kit to help you analyze any performance problem, identify the best strategy for solving it and carry out the solution. The techniques empower both managers and employees to take control of their work performance. Take the course together for even greater benefit. Book Included.
8 hours 3 weeks Instructor-Supported $245
Understanding the Human Resource Functions
Learn to handle basic human resource functions to ensure the best possible results.
6 weeks Instructor-Supported $99
Master the essentials of writing so you can excel at business communications, express yourself clearly online, and take your creative literary talents to a new level.
6 weeks Instructor-Supported $99