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IT Support Center: Frequently Asked Questions. |
I can't remember my password for StudentMail. What should I do?
You may change or discover your password by going to this site http://password.cscc.edu.
What labs on campus have scanners that I can use?
At this time there are no open labs available for that purpose, however Media Production in the Library offers this service.
How do I apply & register for a distance learning course through Columbus State's Global Campus?
To apply or register for a Global Campus distance learning course at Columbus State, contact the Telephone Information Center @ 614.614.287.5353 or (800) 621.6407 Ext. 5353 for enrollment information.
How do I send an e-mail to the instructor of my web-based course?
When you enroll in a web-based course, email will be the primary form of correspondence between you and your instructor. Being familiar with sending and receiving email will be beneficial to your success in a web-based course
You have many
options when it comes to setting up an email account. You could use the
e-mail service provided by your ISP (Internet Service Provider) or use
your StudentMail account provided to
you by Columbus State or you may join one of the many free email providers
on the Internet. We suggest you either join an e-mail service on the
Internet or use your free StudentMail account. They are free and you can
get your e-mail from any computer that has Internet access. Listed below
are links to a few Internet email providers:
http://hotmail.com
How do I send an e-mail attachment to the instructor of my web-based course?
When you send an attachment with your e-mail, you are
sending a copy of a file you have saved on your computer with your
e-mail. An attachment is sent in the same format as you saved it. So
if you typed your document in an application such as Works or Excel, it
will be sent in those format styles with extensions that look like .wps
(for Microsoft Works) and .xls (for Microsoft Excel). This way, your
instructor can see your work in the application in which you typed
it. When saving a word-processing document, it is suggested that you
save your work in either a Microsoft document (.doc) or as a text file
(.txt). All Columbus State instructors have access to Microsoft
Word. Some may not have Microsoft Works or Corel WordPerfect.
Both word-processing applications can save your work in a Microsoft Word
document (.doc).
Shown below are instruction as to how to save your
document as a Microsoft Word Document:
1. When you're ready
to save your document, click the "save as" option from the File
menu.
2. First, you will see a text box labeled "save
in". We suggest that you save it to your desktop so you will know
where to find it when you are ready to send it to your
instructor.
3. In the "file name" text box, name your
document.
4. In the "save as file type"
text box, click the down arrow.
5. Here you will see many different
file types. Look down the list until you see Microsoft Word 6.0 or
greater and click on that. This will now save your document as a
Microsoft Word document. If you don't see this selection, select the
"text only" option. The instructor will be able to read your document in
Word if it is saved as a text file.
Sending An
Attachment
1. After you open your email account, follow the
instructor directions as to how they want to receive an e-mail. Some
may want the course alpha-numeric, your name in a certain order,
etc.
2. Write a short e-mail as to what the attachment(s)
contains.
3. Different e-mail accounts have different icons
indicating what to click on to send an attachment. Some may show a
paperclip icon or some may just say "attachment". Click on that
icon.
4. You will see a window called "Open". From here you
can browse your computer to find the document that you saved to send to
your instructor. If you saved your document on your desktop, click
on the desktop directory at the top of the selection box.
5. Once
you have click on "desktop" you will see all the items saved onto your
desktop. Double click on the document you want to send. It may take a few
seconds, then you will be returned to your email program after your
document has been attached. Your e-mail program will tell you the
attachment has been made. You are now ready to send your
e-mail.
Many e-mail programs let you send up to 3 or 4 attachments
at a time. If you are sending large files, it may take a few minutes to
attach and send depending on your computer and modem speed. If it takes
more than 10 or 15 minutes, reboot your computer and try again. Your
document's will still be on your computer because you saved it
previously. If you continue to have trouble or your instructor tells
you that he/she has only received part of your e-mail, please give us a
call at 287-5050. We will be happy to help you.
AOL Subscribers
If you send multiple
attachments to your instructor. AOL will compress (or zip) these
documents. Many instructors are not able to decompress these documents.
The best way to send multiple attachments if you are an AOL subscriber is
to set up an Internet e-mail account. Each document will be sent
individually to the instructor.
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Columbus State Community College.