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Extended Payment FAQ
What fees are covered under the Extended Payment Plan?
The Extended Payment Plan may be used to pay tuition, lab fees and application, records and ID fee. It does not cover parking permits, parking fines, library fines, textbooks, replacement ID or supplies.
Where can I get more information on the Extended Payment Plan?
Information can be obtained by calling 614-287-5658 or e-mailing firstname.lastname@example.org.
Can I establish a payment plan for non-credit courses?
Payment plans for non-credit courses are not available.
Can I cancel the Extended Payment Plan?
Yes, but you will not be able to re-enroll in the plan for that term and the $15 enrollment fee is non-refundable.
If the plan is canceled before the fee payment deadline, the remaining balance due must be paid in full by the fee payment deadline to avoid classes being de-registered for non-payment.
If the plan is canceled after the fee payment deadline and the student remains registered for classes, the remaining balance is due immediately or the student may be de-registered from classes and will be restricted from registering for future terms and restricted from obtaining an official transcript.
If the plan is canceled and the student also dropped scheduled classes, or is de-registered after the fee payment deadline, standard refund policies apply to any payments received prior to the cancellation.
Does it cost to use the payment plan?
Yes, there is a nonrefundable enrollment fee of $15.00 per term. There is no interest assessed on the balance, but there could be late payment fees assessed.
What are late payment fees?
Student payments are due at the scheduled time agreed to at time of enrollment in the Extended Payment Plan. When students do not pay their scheduled payment by the due date, they will be assessed a Late Payment Fee. The Late Payment Fee is $25 for each scheduled payment that is missed and is due in full along with the next scheduled payment. Late payment fees are non-refundable and there is no appeal for this fee, even if the plan is subsequently canceled. The payment schedule is viewable on CougarWeb.
Can I pay my balance in full at any time? Is there a penalty?
Yes, you can pay the balance in full at any time. There is no penalty if the balance is paid early.
How will I receive my Extended Payment Plan bill?
You will NOT receive bills in any form, e-mail or paper bill in the mail.
Your payment schedule will be available on CougarWeb at all times under "Manage My Account". You will be responsible for making your payments for the scheduled dates. Payments made online will prompt an e-mail receipt.
How do I sign up for an Extended Payment Plan?
Log-in to CougarWeb thru the Columbus State home page. The payment plan is located under the Financial Information section. You will find the enrollment instructions on this page under Extended Payment Plan Forms, then Enroll for a Payment Plan.
How do I know if/when my Extended Payment Plan enrollment is complete and has been accepted?
Once you complete your enrollment form and the plan is set up, you will receive an e-mail (to your student e-mail account) confirming the plan has been accepted. You will then have 5 calendar days to make your down payment which will include the $15.00 enrollment fee, a tuition installment, and the application, records & ID fee (if applicable). You may also look to see if your Extended Payment Plan schedule is available to view through the "Manage My Account" link on CougarWeb. Failure to make this payment will cancel the plan and make the student's course registration eligible for being dropped for non-payment.
Are there any Extended Payment Plan enrollment deadlines?
Yes, the last day to enroll in the Extended Payment Plan is 2 weeks before classes start before each full-term. You can search from CSCC's home page for payment plan and see published deadline dates to enroll in the Extended Payment Plan.
What information do I need to complete the Extended Payment Plan enrollment?
You will need to have your Cougar ID number, your name and phone number. You must also pay a required minimum down payment and $15.00 enrollment fee within 5 calendar days of acceptance. The instructions on how to enroll in the Extended Payment Plan are located on CougarWeb by clicking on the "Extended Payment Plan Forms and Information" link.
Do I have to pay anything when I enroll?
You must pay a required down payment and $15.00 set up fee within 5 calendar days of acceptance. Depending on the time frame in which you enroll, the down payment could be as much as 50% of your outstanding tuition balance.
What are the payment dates and are they fixed?
Your payment schedule will be available on CougarWeb under "Manage My Account" at all times. You will be responsible for planning your payments for the scheduled dates. Payments made on-line will prompt an e-mail receipt. The payment dates will be fixed to a monthly date. Students can also sign up for an automatic bank draft or credit card charge on each payment date to avoid late payment fees.
What type of payments do you accept and where can I make the payment?
- Payment by Phone
By calling Columbus State's Telephone Information Center at 614- 287-5353, you can use your MasterCard, VISA, or Discover card to make payments required under the terms of your payment plan.
- Payment in Person
To make payments required under the terms of your payment plan in person, visit the Cashiers and Student Accounting Office located on the upper level of Rhodes Hall, Columbus Campus, during normal posted business hours. They accept cash, check and credit cards (MasterCard, VISA, or Discover).
- Payment on CougarWeb
Log in to CougarWeb from the CSCC home page, click on "Manage My Account to view your current payment plan schedule. You will be directed to the "Make A Payment" tab on "Manage My Account".
- Payment by Drop Box
You may also use the convenient drop boxe, located in Moeller Hall on the Delaware Campus (checks or money orders only – NO CASH in drop boxes!). When using the drop box, make sure all your information (name, Cougar ID number, address, and telephone number) is included on your check or money order, and that the check or money order is in a secure, sealed envelope.
- Payment by Mail
Please mail payments before the due date. The college is not responsible for payments delivered after the due date. Checks and money orders are to be made payable to Columbus State Community College (or CSCC), ATTN: Cashiers Office-Rhodes Hall, Columbus Campus, P.O. Box 1609, Columbus, OH 43216-1609.
What if I am not able to meet the payment obligation on a given date?
- If you do not make your initial down payment as required within 5 calendar days of plan acceptance, you will be removed from the payment plan and your tuition and fees, including the $15.00 enrollment fee, will be due in full by the fee payment deadline.
- If you make the initial down payment and cannot make one or more of the remaining payments on time, you will be assessed a $25.00 late fee per late payment.Failure to make payments as scheduled by the published fee deadline date will make your course registration eligible for being dropped for non-payment.
- If your payment plan is not paid in full by the last installment date listed on your payment schedule, you will be restricted from receiving your official transcripts and you will not be able to register for future terms until the balance is paid in full. At that time, your payment plan will be canceled and your account will be eligible for submission to the State of Ohio, Office of the Attorney General for collections.
Can I add or drop classes after enrolling in the Extended Payment Plan?
Students should have a fixed schedule prior to enrolling in an Extended Payment Plan because adding and dropping classes can adversely affect the payment plan and in some situations the plan will cancel and a student's course registration may be dropped, resulting in late fees to re-register for classes
If I enroll in an Extended Payment Plan, and later sign up for a flex course, what happens?
Students should have a fixed schedule prior to enrolling in an Extended Payment Plan because adding and dropping classes can adversely affect the payment plan and in some situations the plan will cancel and a student's course registration may be dropped, resulting in late fees to re-register for classes. If you add a flex course after the last installment payment date, the plan will have already closed. The additional fees will not be part of a payment plan and full payment will be due immediately.
If I drop a class, will I receive the tuition refund?
If the payment plan is paid in full, the funds will be refunded under current refund guidelines. If there are additional payments due on the payment plan, the payments will be redistributed across the remaining balance due, net of any applicable refund, reducing the last payment amount.
What happens if I drop all my classes? Will the payment plan stop?
The payment plan does not automatically stop if you drop your classes; you must also cancel the payment plan so that late payment fees are not assessed. To cancel the payment plan, you will need to complete the Extended Payment Plan Cancellation Form located on CougarWeb under the "Extended Payment Plan Forms and Information" link. If there is a credit on your account after canceling the plan and dropping your classes, the eligible funds will be refunded under current refund policy.
Refunds for students with financial aid will be processed the 5th or 6th week of the term and may be required to be returned to the funding source. Refunds for all other students will be processed after the full-term 50% refund period. Refunds will be based on when a class(es) is dropped. (Extended Payment Plan Enrollment fee, Parking, application, records & ID fee, and some other fees are non-refundable).
Is the refund processed to my credit card? What if the paying credit card belonged to my parents?
The refund will be issued to the paying credit card.
Who do I contact if my payment is reversed?
Payment reversals can happen for various reasons. If you have a question regarding online payment, contact the Cashiers and Student Accounting Office by e-mail at email@example.com or phone at 614- 287-5658.
If my check is returned for non-sufficient funds, will it be resubmitted for payment? And how will it affect me? (This is one type of payment reversal)
Yes. The Cashiers and Student Accounting Office will automatically re-submit the check once for processing after the initial return. In the event the check is returned a second time, the returned payment service charge will be $20 and could also cause a late payment fee of $25 on the payment plan which will be added to your student account. If a check is returned, future payments may be required to be made by cash, credit card, money order, or certified cashier's check.
How long does it take to show that a payment was returned?
When the bank notifies you of a non-sufficient check, it could take up to 14 business days for CSCC to adjust your Extended Payment Plan balance.
If I have financial aid am I still eligible to participate in the Extended Payment Plan?
Yes, you are eligible for the Extended Payment Plan. The total amount of your tuition and fees will be included in the Extended Payment Plan and divided according to which plan option you choose. This basically means that you will be making payments based on the full amount due per your set scheduled payment. If financial aid is applied to your student account, you could be eligible for a refund if you paid in excess of the full amount of your tuition and fees.
If someone other than the student, including Third Party payees, makes a payment by check, cash, credit card, or voucher, how would the money be refunded if the student drops his or her classes?
The funds will be returned to the original payment source if a credit card or voucher is used. Other payment methods will go to the student. For more detailed information regarding third party payments/refunds, please contact the Cashiers and Student Accounting Office at 614-287-5658.
If I have a payment plan for two terms, can I get a transcript after my grades posted for the first term and register for a future term?
Yes, as long as your Extended Payment Plan is in good standing you will be able to register for classes or obtain transcripts.
What happens if my account goes into default?
You will receive a notice/statement of account in your Cougar e-mail account at the end of each term, if you have an outstanding balance. You must make payment in full or satisfactory payment arrangements, in limited circumstances, with the Cashiers and Student Accounting Office, or your account will be referred to the State of Ohio, Office of the Attorney General's Collection Enforcement Office for collection.
Additional charges and collection expenses will be assessed to the outstanding account balance. To prevent referral to the Attorney General's Office, please contact the Cashiers and Student Accounting Office at 614- 287-5658 or by e-mail at firstname.lastname@example.org to make arrangements.
Can I have my Extended Payment Plan tuition and fees deducted monthly from my credit card or checking account?
No. This is currently not an option.